Do not expect too much from the support of Pinnaclesys.com :-( (
Frage von martha: Februar 2007
Hello my dears!
I have recently bought my video camera, and the ussynonymous Pros Pinnacle Studio Version 10.5.
Besides, I go 1x per week evening course for this video editing program to get introduced synonymous.
Actually, it's really intuitive to use, and super.
Thus, I s.pinnacle colleagues, under the assumption that the defective product is easy ausgestauscht. Far from it! I was under, with some pirated copy working, I had photos as evidence of the CD send synonymous and a "paste" the folders that appear on the CD are. I was advised to uninstall everything, "then it would already work."
after 2 months of squabbling, I call directly s.die central handily in germany - and lo and behold, I have to post the new version 10.6 on CD free of charge receive.
A lichtblick So lg aus Wien, Martha
PS: Next I tried an "impressive package" for EUR 171.00 in the Pinnacle eStore of October in order to enable it to s.24.12. (as a Christmas gift to be delivered).
Until s.24.12. (despite Vorauskasse) naütrlich was nothing there, you could not even tell me where the package is stranded (as this dispatch from the UK is, and there is no package tracking can make ?!?!?).
Well, then it went out the cash to get back again. Well, the arguments went to the middle of January (because then they suddenly all my emails with my account stating that she already had, because of where I've wegüberwiesen, no longer can get).
What I give them the account had sent - mindesetens 10 times - these emails are obviously nieeeeee arrived - quite funny that my order right at the email 1x has arrived ....
So beware of this company support is abysmal scheissssssssse (sorry, otherwise it can not express) ......! About the software allow me a bit (still) not been convicted!
Antwort von Norge:
Hello Martha, I can not let stand. I have myself some time ago with the Pinnacle Studio geschnitten (9.43) and was satisfied with the support. The answers came quickly and competently. Also an update of codecs quickly and easily folded. However, I have not on the UK site, but ordered the German Page. Also, I had my program after the installation at Pinnacle registered. Perhaps this is because the crux of the matter.
Vieel greetings! Norge
Antwort von Udo Schröer:
Hello Martha, I give you right. Pinnacle handles very poorly to its customers. Have recently a studio 10 Version for my employer can unlock. Running was a key for me Dreamglow sent. Only after I get my free call had I got a switch.
Take as an example Heroglyph: Standard landline number, personal contact and very competent. THE SERVICE IS
