Frage von Speterpeter:
Hello folks!
So, I have ordered my s.Mittwoch Canon HV20 Camera of an online shipping (if I do not know the name of the company name may) get and it has a defect. The display button is pushed in irgenwie (blocked), so it may be impossible to press. I called there and they have told me that I should send for repair. I understand that what is not true or should I now received the defective unit or Money (transit) to pay? I'm actually somewhat pitted, since I have extra for my vacation in 10 days pending bought. What should I do?
PS: It is normal that the display ads (like eg.: Time) constantly tremble a bit?
Really Thanks!
Antwort von Meggs:
You could package so synonymous unfranked send. I would discuss with the seller. Normally you get a defective unit preserved synonymous exchanged and must not wait on the repair. So as I would call again and the address. A legal right to exchange, you have as far as I know not.
Antwort von Markus73:
So, I have ordered my s.Mittwoch Canon HV20 Camera of an online shipping (if I do not know the name of the company name may) get and it has a defect. [...] What should I do? Normally there is a returns label for such cases, did you not? To pay you nothing. So I speak of a return to exchange s.den Dealers, not s.den Manufacturer for repair.
Reputable shops offer shipping usually synonymous a fundamental right to return (from grace, I believe, without real reason). That should do prior to the Purchase ensured.
Gruß,
Markus
Antwort von fischi:
Hello,
When an online merchant you have a two week anyway but right from the purchase contract.
Keyword there is a distance law, including revocation. I'm not a lawyer.
http://de.wikipedia.org/wiki/FernAbsG
Antwort von Andreas_Kiel:
Good morning,
in brief:
1) a written claim is always recommended, an email goes out sometimes it does not (unfortunately, we know this only after the dispute ... when it should). Prior can deny the essential orally (when, with whom (!!!), what). Keep cool, which govern the reputable shippers normally quite smooth.
2) Without a returns number (RMA), the large reputable mail-order houses do not accept packages. Even more important and constant source of anger: the synonymous
right to take any unstamped items - see next below.
3) Shipping Form: imperative for at least (!) Sold the same form as the dealer choose s.besten course for full value of goods insured.
4) In case you guarantee to refund your postage to be self-evident. Many customers forget the Proclamation. This is done in writing and polite. Get reimbursed but only what is essential for the return was necessary. The Express-SuperDuperHighSpeed with gilded cardboard rather not ...
5) If the repair unusually long should complain in writing. Next escalation step: writing, by registered post, adequate notice (to stay polite).
6.) Übers Christmas looking for another hobby. The camera you see alone because of the transport times probably the earliest Sylvester again.
7)
DO NOT OWN "REPAIR ATTEMPTS '! The brother of the sleeves hochkrempelt and with the Kuhfuß on the broken part off, you know.
BG
Andreas
Antwort von Andreas_Kiel:
two from the right to cancel the purchase. due to defect? and then - yes, he probably wants to have this camera - at another dealer might pay more?
I would send and good is.
Antwort von Speterpeter:
Ok. So to repair company and send the bill spet s.Die firm in which I've send before.
Yes I must make a damage protocol and that is why I have yet to know whether it is normal that the menu display trembles.
Can me someone who has it please tell Camera.
Thank you!
Antwort von Andreas_Kiel:
Ok. So to repair company and send the bill spet s.Die firm in which I've send before. NO! You set yourself with the seller in connection, and follow exactly what you say. A reputable company will be similar to what I already wrote up next.
If you have a third party with the task of repair, you pay yourself!
Yes I must make a damage protocol and that is why I have yet to know whether it is normal that the menu display trembles. No, is not normal. In Camera None.
BG
Andreas
Antwort von SpeterPeter:
Good day!
Unfortunately no, because we ourselves have none in stock.
But the company is XXXXX2 in this case fairly promptly.
Please make sure that you consult with those, so the problem quickly
can be resolved.
Return in which only lasts 1 day.
Yours sincerely,
XXXXXXXXXXXX
----- Original Message -----
From: Benjamin Eibl
Sent: Thursday, 13 December 2007 15:09
To: XXXXXXXXXXX
Subject: broken Camera
Very geert XXXXXXX team
I have s.Freitag you have a Canon HV20 yesterday and ordered by
Cash received. Unfortunately I had to find that the camera with a defect has been delivered. The "Display" button, you can not mechanically
press (stuck notes) and the display has a permanent tremor. Ichhabe this camera specifically for a major cause abroad, in 10Tagen pending purchase. I have already called them and I was told that I have the equipment company in Vienna XXXXX2 should send. However, I have no doubt that the unit in my 10-day period once again for me to arrive in Innsbruck. Is there a possibility the unit is to exchange them?
Yours sincerely,
Eibl Benjamin
Should I do what I said?
Antwort von Andreas_Kiel:
follow exactly what you say. Yes. Keep the emails well, pack the camera first and especially the frank "Packerl" (do you say thank you so?).
Tomorrow morning you call Company 2 s.and klärst everything orally. Write to you for safety's sake, with whom Thou hast spoken when (name).
BG
Andreas
Antwort von Jan:
There is again a perfect example for an online purchase. No direct contact, no Leihkamera, not a direct swap, possibly of a previous existing customers as a new selling Camera (display button broken sounds very much later) - I know the things as a seller.
With me in the store, the camera will cost just 799 ¬, how many hundreds you've saved ¬? Can we be sure that it is a camera for Europe is certain - the red / white warranty card missing?
Canon responds to warranty claims in gray mercilessly, and
rejects not uncommon - that is synonymous with other firms is not significantly different ....
Ok, well I let it, I want you just to remember that only saved ¬ 20-50 ¬, then you can take revenge.
You have not only the 14 days, but even 6 months time to return the defective camera, ignore the dealer and make happy customers because of stupid - because the laws are not known. Your lawyer will tell you the same. For customers will always be the easiest route chosen for the seller to repair Manufacturer So, of course, the seller will have no second hand camera - which he then must bring the people.
In the first 6 months after purchase, the burden of proof - that the error was in the seller, he can definitely not beweissen and s.dir need a new camera type, b) you your money back refund. After 1 years turns the burden of proof, and you have to prove it to the seller.
If this is a clear of thee Camera is destroyed, it might not be so easy. The customer gets, but often right.
VG
Jan
Antwort von Jan:
These things apply to Germany (because it's probably, Austria), here again is a link:
Antwort von Speterpeter:
That means I may be with the camera in the international and then take away synonymous, right? (So after about 1 month)
Gesaprt I have almost nothing (about 40 euro). It was the only dealer for fast, because I wanted to be sure that I get it right.
Antwort von Jan:
It's just about the legal situation.
I have no idea how in Austria & Switzerland.
But you live in Austria or where the dealer comes from?
So in Germany you can theoretically Camera in the first 6 months of the defect yet to return or exchange a new one.
The 14 days after the date of purchase but must apply for Austria synonymous.
VG
Jan
Antwort von speterpeter:
Who is interested, I have the cancellation and guarantee rights for Austria synonymous found. http://wko.at/einrichtungsfachhandel/Gewährleistungsrecht.htm
MFG
