Frage von Ansgar:
Hello!
Several times when I PrimeSupport called for an update of my EX 1 carried out.
But I was always told that since the end of November Sonydas no longer do, but independent service. It gave me an address synonymous (www.avc.de), but then again I was told that I am at PrimeSupport report should, I've finally Silver Support
So I wrote directly for the office of Sony. The turn told me that I should make an appointment at PrimeSupport represent.
It is to be insane.
Has anyone similar experiences? And now when I leave this update do?
Antwort von MarcBallhaus:
Have it yourself!
Where is the problem?
Antwort von Ansgar:
Then the warranty expires.
But as you see, you need the yes anyway ;-)
And I wanted to because of the Camera Back Focus problem send.
Antwort von MarcBallhaus:
Who will remember that you've done yourself? If only a tiny screws to deal with that, behind this hides a USB port.
Back Focus problem?
MB
Antwort von Ansgar:
The focus must be calibrated. Unfortunately I have not the equipment that will be needed.
Flangeback synchronization costs around 200 euros. Therefore, I would like it for Sony making, within the warranty period.
Antwort von Lutz Dieckmann:
Hi,
I have your problem s.Sonygemailt times and received the following reply. If you want to know more, email me (see signature)
"When it comes to upgrade to the latest firmware is, does this still PrimeSupport, but it is chargeable. It is true that by the end of November was free, but only until 30.11. In general one can as a customer but synonymous Specialist dealers on our walk, which this update can make synonymous. This may be the dealer but to decide whether he made this into account or not. "
Maybe helps you das Unless we resolve it.
Greeting
Lutz
Antwort von Jogi:
Such problems with the "Sony PrimeSupport" I do not know and can not really understand synonymous. If the CAM in Germany, and that is a prerequisite, has been purchased is of course the Prime Support or a Sony dealer responsible.
