Frage von Berling:
Steer clear of CANON HD video cameras and SATURN!
I have looked in July 2008 the luxury of a CANON HF10 in SATURN for the proud price of ¬ 1039 paid. My initial enthusiasm is four months after fully tilted. The problem of a lack of viewfinder bothered synonymous, because in the holiday sun, the display is really bad to see. But it soon proved to be the least of evils dar. After four months, the display its function completely. Can happen so, I thought. If yes to happiness guarantee it. So back to SATURN. After two weeks, I received a message that my camera against a repair fee of 245Euro can pick up again. The SATURN workshop read indicate there would be no warranty because water infiltrated into the camera would be. I can assure you that I have this camera, like any other, which I in the last twenty years, had normal use, so that neither rain nor was diving pictures, etc. made. Either the camera has a design fault and is not mature or an MA the SATURN workshop has his camera repaired at my cost. In any event, CANON SATURN and a customer lost. And a court is at.
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Antwort von Jan:
Och Berling, what gives?
I have my opinion you have on the Video Active Page forthwith.
Company XYZ synonymous or dealer shall not screw your camera in hand, only the service of Canon repaired the camera and decides on its own fault. Once the Camera Canon of not Authorized employees (synonymous of super specialist in the shop) is opened, the warranty is out.
Whether it is really an intrinsic fault - can not be a man here with 100% certainty say.
And service to Saturn, I did so at least 1x per month a customer with whom we, despite our own fault to cost to find a solution.
Oh, I have been synonymous for 5 years in a well-known specialist in Dresden employed ....
That it may not yet own fault, would be possible, but Canon is responsible (through its decision) - no.
VG
Jan
Antwort von ruessel:
Until now, Canon has always to me a cost estimate during the warranty period sent.
Example: On my HV20, the tape after 6 months (intensive) use no more threaded. I have pointed out, the camera itself with an error description by Willich sent (postage). 2 days later there was a very large online estimate (almost total loss). I have pointed out the indicated number is selected and whether demand-friendly at all HV20 after 6 months, the drive is broken, more than a cassette and I can not zudrücken.
Pointed out, the camera repaired and sent free of charge.
Will tell the sound makes the music.
The HV20 is no longer the Firewire output, repair costs 300 Euros, a voice synonymous use this nix, was allegedly connected by static electricity has become defective. Since I could not rule out (I always plug the times purely whether s.oder camera is off) I have to bite the sour apple and pay.
Antwort von Jan:
Yes, the shops send them only after Willich synonymous or authorized repairers of Canon.
Since Berling now several forums & Video Magazine wuschig "has (partially wild false statements), one can estimate that it reacts differently than proboscis.
Clearly the Saturn Service man reacts to a savage attack synonymous adverse, he can not do anything about it anyway so if Canon decides.
Is the same as if you have a bouncer at the disco stupid turn after he asks how you feel (typical question of Securitys to aggressively representing people theoretically equal auszusortieren).
Although once again relating to back.
If at the Canon device on there own fault, you need the maximum lump sum of ¬ 35 (varies depending on the region) to pay to get your device back unrepariert.
Canon can not reset the device to your cost (without asking in the warranty period) and then simply repair a communication type that is now 245 ¬ are due. If the warranty has been refused, then the Saturn (or synonymous another business) alerted the ¬ 245 would be at a repair.
The business then you must notify what is now synonymous thing.
In the worst case, you pay about ¬ 35 - the professional, the Canon Camera has viewed and the camera comes back unrepariert.
Canon will be in a 50:50 water never the case in the cost of the warranty on your pass. It has probably yet to give signs, but you need to check with Canon.
The business, here Saturn, is just the postman who delivers the message. Although he has sold the device (although the Canon with distance selling s.dem most profit is made).
I would be after proboscis type again contact Canon, they come in such large firms as a private man often next, as a company.
So in the worst case, the pay package and with Canon directly connect.
Or another service man at Saturn ask - ask nicely - (previously perhaps prepare a letter (which will be sent to Canon), according to the motto "I am a long time Canon customer had bought digicam, HF now 10, can they please once again check whether it is really in my case 100% to water, since I ...., or halt after proboscis type ask) whether he can even touch, because the HF 10 water is completely unrealistic.
Since I myself as a "Hot Spur" bin, I know these problems only too well.
I hope we can still turn ...
VG
Jan
