Frage von Mora57:
Hello!
I have a Panasonic MX-500 has slightly more than 2 years and was with the (then) top model ever larger problems, especially since I have always been very carefully treated. But recently, I had almost a minute of the other no longer possible, the camcorder with Windows (XP) to use ... there is nothing more recognized. Any Service Pack problems, I can exclude, as in the one minute no system changes have been made.
Well yes it should be possible by charging the Firewire port to damage ... but which have nothing in the instructions of Panasonic read. In addition, there was this one minutes no typical actions that a (In-) load cause.
Now I have the camcorder to the Panasonic Supports Recommendation to Reutlingen sent, the investigation of the device will cost only 35 euros once. Attached was a letter and I was wondering how it looks with the grace, and finally it is an expensive 3CCD Top-device product line and a bug that when properly handled is no wear.
After one week waiting period, without confirming whether the camcorder ever arrived, I received a letter yesterday. It confirmed the suspicion: the interface is probably defective. Explains will garnix only a cost estimate will be to see:
Main PCB renew / adjust 119 EUR
Material 213 EUR + shipping
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incl. = 385.12 Euro plus transport costs (again?)
On the subject of grace, no comments and the phone can be at best a hotline phone without reaching expertise. So nix with a few details about the error, or how he might have been caused.
Then there is next to the letter nor a form with the following options:
1. Repair
2. Reject repair and return the device
3. Device destroyed
The whole will be quickly filled and signed will be returned.
Now I ask myself whether it makes sense not just a cheap (or used synonymous) Panasonic DV camcorder to purchase, in which I have a MX500 insert the tape and thus the data on the calculator can play ... so should be compatible and quality make no difference, or what do you this?
Would in any case cheaper than the repair ...
But there is a hook that is attached to the repair order conditions found. It says that the device in the event of a return without a repair may not be complete (missing parts) or individual parts (in disassembled state) arrives at the receiver.
Yes, but what should it be? A Wink with the fence post? Under the slogan, let it fix or you will get it maybe not so back, as they expect ...
Well, there is so synonymous only "may" ... but too bad that I can not ask whether those circumstances ... what is that supposed to be a quiz?
So if a reasonable support to be in the future I will probably bow to a large equipment of Panasonic make.
Apropo support, I had immediately after the purchase, ie within the warranty period, a relatively small problem with the non-functioning automatic white balance and the camera to a service center sent ... But once out, that this is a general problem Panasonic and there are no repairs needed (and in this price class, ridiculous), I got the machine back again soon ...
Fortunately, one can say, because unlike my shipping costs, the service people of the package Panasonic neutral if not well packed and no higher than 500 Euro shipped insured (and this at a device that at this time and was highly sought after 1500 Euro cost). Even security-related measures appear in Panasonic's repair service to be unknown.
So far, a rather disappointed Panasonic Customer,
Robbson.
Antwort von oliver II:
Hello Robbson,
the repair conditions of the company you are responsible for include:
5.1 Should the customer an estimate and the repair will be at customer's request is not executed, it needs the investigated object is no longer in original condition, if it is economically and technically not feasible. To create an estimate are tampering with the equipment necessary. Therefore, in case of rejection of the repair the device may
no longer be in original condition will be returned. The "not technically and economically reasonable" seems to me here so not to be, because your camcorder ansich is still usable. I do not think you have a return in parts must accept. In this case, I would provide a legal benefit (consumer centers, or RA).
Otherwise you're right, a "cheap camcorder" perfectly fulfills the purpose as a player.
Antwort von Robbson:
Hi Oliver!
Thank you for your first answer.
Well, the risk of returning to an incomplete or even less functional device, I appreciate very much. Because the state of your camcorder or how "good" the device before sending was still usable, is apparently irrelevant.
It is, above all, how extensive the problem of finding necessary (De-) assembly work are. And after me today, finally someone competent Service Representative by phone could give, I am even more skeptical. Because it was not for the jack itself is broken (no broken pins, loose connector or the like), as indeed relatively low repair costs 100 euros would be the entire motherboard for the investigation expanded. Practically the worst case, such as Panasonic me another supporter announced.
So my fear so that the part is anything but healing comes back. : - /
Oh yes, with the consumer, I have had nothing to do, perhaps I should even be addressed.
Regards,
Robbson.
